Customer Service: Training, Implementing & Measuring


Excellence in service provides an organization with a distinct competitive advantage and an absolute ability to generate a healthier bottom line. There are multiple studies that show a direct correlation between an organization's customer satisfaction levels and their bottom line. And the benefits do not end there - by investing in customer service, your entire team will become more engaged; which means less turnover, increased morale and higher productivity.

Genelle is a seasoned customer service specialist and can show you and your team how to elevate your customers' experiences. Her techniques can be applied to any industry and to any employee.

Workshops are interactive, engaging and are designed to suit your organization's needs and budget.

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