+ Workplace Audit

A workplace assessment (also referred to as a workplace audit), is a comprehensive overview of your organization's people practices, at a given point in time.The assessment involves a detailed review of your organization's policies/procedures, recruitment and retention techniques, organizational structure, employee relations, communication strategies, company culture, performance management tools, compensation philosophy, health and safety compliance and termination processes.

The assessment also includes one-on-one confidential interviews with all, or a large majority of your organization's employees (dependent on the size of the organization).

All of the information collected during the assessment is then compiled and analyzed into a detailed report. The report outlines your organization's needs analysis and highlights any critical areas to address along with recommendations. You are also presented with a scorecard on the key areas covered.

+ Employee Engagement Strategies

Employee Engagement is the measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and employer, which profoundly influences their willingness to learn and perform at work. In essence, an "engaged employee" is one who is fully involved in and enthusiastic about his or her work and thus will act in a way that furthers their employer's best interests.

There are various drivers that influence how engaged an organization's employees are, and they can be measured. Spark offers confidential employee engagement surveys that your organization can conduct and use for developing targeted action plans and may also be used as a benchmark when future surveys are conducted.

+ Policies, procedures & guidelines

There is a delicate balance as it relates to policies and procedures - it's important to know when to implement a policy and when not to. Every organization's needs will be unique. One thing is for certain, as any business grows and develops, effective human resources practices become increasingly important to ensure that your employees understand the expectations of their behaviour so that the business is well positioned for effective growth.

It is critical that policies are designed and implemented in a legal, fair and transparent manner and we are able to help you design specific targeted policies, procedures or guidelines.

+ customer service: training, implementing, measuring

Excellence in service provides an organization with a distinct competitive advantage and an absolute ability to generate a healthier bottom line. There are multiple studies that show a direct correlation between an organization's customer satisfaction levels and their bottom line. And the benefits do not end there - by investing in customer service, your entire team will become more engaged; which means less turnover, increased morale and higher productivity.

Genelle is a seasoned customer service specialist and can show you and your team how to elevate your customers' experiences. Her techniques can be applied to any industry and to any employee.

Workshops are interactive, engaging and are designed to suit your organization's needs and budget.

+ Performance management services

It is inevitable that as a business leader/owner, you will face challenges effectively managing your employees. We customize employee appraisal processes that allow you to give the most objective assessment of your employee's performance. These processes will allow you to ensure that your top employees are recognized for their achievements and motivated to continue to give their best to your organization. They will also allow you to give constructive feedback where necessary, and to fairly and respectfully communicate to a poor performing employee that he/she needs to improve.

Performance management also involves day-to-day issues that arise with your employees that need to be addressed. We can assist you in designing a fair progressive discipline process that will be straightforward to administer and legally binding.

+ Training and Development Services

We can provide you with tailored training and development programs that meet a need(s) and that are engaging, cost effective and meaningful. We deliver customized programs on a wide variety of topics including diversity awareness (cultural, generational, etc.), respect in the workplace, effective interviewing, internal communication and customer service.

+ Organizational Structure and Role Definition

As organizations grow, the structure and the roles within the structure often remain unchanged.

If an organization's structure does not keep up to growth demands, it can cause several internal and external issues.

Spark People Solutions can help you objectively evaluate the current structure of your operation and recommend any modifications to improve efficiency.

One critical component of this process includes updating or creating proper job descriptions. A well constructed job description can assist an organization and its employees in several ways including the recruitment and selection process, the training and on-boarding process, managing day-to-day performance and the evaluation process.

+ Retention Strategies

Once an employee is hired, the employer shifts their focus from attracting to retaining that employee - and today a retention plan goes far beyond a pay cheque. These strategies need not be expensive or complex. With today's shrinking labour pool, it is important for organizations to stay competitive on retention trends and ensure a thoughtful approach is taken before the implementation of any retention strategy - large or small.

Genelle can assist your organization in finding the right solution strategy that will make sense for your business and meet the needs of your employees.

+ Recruitment Services

Attracting the right people to your organization can be challenging. Effective recruitment is more than placing the advertisement. It is about assessing for quality and organizational fit in order to ensure a mutually fulfilling, long lasting employment relationship. This includes evaluating the need, assessing resumes, conducting tailored behavioural-based interviews and reference checks.

Spark People Solutions can assist you in finding the right people for your organization. There are several packages to suit your organization's needs and budget.

+ Exit Interviews

Exit interviews are conducted once an employee has voluntarily tendered his/her resignation or has recently left your organization's employ. They are designed to solicit an honest, comprehensive picture of why they decided to leave. This data can be very useful in identifying trends or issues within the workplace that may be prompting individuals to leave.

Obtaining the professional services of Spark People Solutions will generate authentic responses, producing richer data, than if the exit interview were to be conducted internally.

+ Termination Services

Despite your best efforts, there will be times when an employee/employer relationship must come to an end. When this happens, it is important to minimize your risks, through proper paperwork and compliance to various statutes.

Spark People Solutions can provide you with the expertise you need to reduce, or in some cases, eliminate your risk of litigation and/or damage to your organization's image or reputation.